Georgetown: Guyana Telephone and Telegraph (GT&T) services have been severely affected today as a new billing and customer management system which will facilitate, among other things, the delivery of exceptional customer service and improved operational efficiency. The upgrade will also see GT&T offering innovative pricing and promotions across all services.
Customers confirmed that their Blackberry, other cellular phones, C-point and landlines were malfunctioning.
There have also been reports of persons being unable to add credit to their cellular phones using cards and customers have also reported that they have been unable to check their credit balance.
As the new system is implemented, customers will see changes in the appearance and layout of receipts and monthly bills. Additionally landline customers would observe that calls to mobile and international numbers are controlled by their current credit limit and are therefore encouraged to review their current limits.
When using landline cards to make local calls, the Guyana country code 592 must be entered along with the 7-digit telephone number and according to GT&T all customer queries and feedback should be directed to the staff in our Business Offices or our Call Centre via 0488.
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