Georgetown: Chief Executive Officer (CEO) of Qualfon, Mike Marrow has deemed Georgetown, Guyana an ideal call center location. He made the comment during an interview for an article titled “Guyana Emerges as a Leader in Global Call Center Industry”.
In the article, the CEO explained that being an English-speaking country, Guyana and its people have a very strong affinity to the United States. He mentioned that the fact that Guyana is a mere a five-hour direct flight from New York’s JFK Airport is another factor that bodes well in this regard.
Marrow said that Georgetown offers scalability for the call center industry, where call centers jobs are in high demand.
“They earn what an accountant with a few years’ experience or mid-level manager would make,” he said.
Cost structure is another major benefit of Guyana. Marrow indicated that when factoring in all operating costs, Guyana is still about 10 percent cheaper than the Philippines and 30 percent cheaper than Costa Rica.
Qualfon has been providing call center services in Georgetown since 2007, and it has been a great location for the company and its clients. It is the largest private employer in Guyana with 1,700 employees. It views Georgetown as the next great frontier of the call center industry.
The company is set to launch a new 800-seat, state-of-the-art center shortly. In addition, it plans to build a call center campus in 2014 with employee amenities and capacity for 5,000 agents.
Qualfon has an international presence in almost every country in Latin America, the United States of America (USA), Europe and Asia with a quick response to any service requirement via telephone, fax, web, email and Short Message Service (SMS).
Qualfon Guyana officially began operations in November 2005 with 50 customer service agents in a rented section of a complex at Beterverwagting which it now fully occupied as the business has expanded. It has grown in reputation as the second biggest Qualfon Centre with respectable working relations with the Guyana Government.
The company currently contributes to Guyana’s economy by using local vendors for supplies, maintenance and transportation. The center’s achievements led to it winning the Best Partner Award by clients.
Guyana has made a significant step forward in its many efforts to become a country that is on par with the rest of the world with modern telecommunication services.
The country’s Information Communication Technology (ICT) sector is emerging rapidly and it is envisioned that it will become one of the leading sectors where the bulk of job creation and disposable income will be generated.
Government has embarked on a project that includes the laying of a fibre optic cable from Brazil, which, when complete will facilitate cheaper and more reliable access to the internet. This initiative will allow for the emergence of more ICT driven enterprises such as call centres; thereby generating thousands of jobs.
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