Georgetown: Guyana Water Incorporated (GWI) hosted a Non-Revenue Water (NRW) Workshop, Wednesday at the company’s Corporate Complex, Vlissengen Road, to enhance the knowledge of GWI employees in effectively managing water losses; the workshop, which was facilitated by Consultant Jean Belle of EGIS Eau, specifically targeted GWI’s operations in Linden, since the community will benefit from enhanced water service via the Linden Water Supply Rehabilitation Programme (LWSRP).
The workshop featured an address by Chief Executive Shaik Baksh, who urged GWI employees to embrace the heightened Non-Revenue Water Programme. “While Linden will be used as a pilot for the programme, the initiative will be executed in all of GWI’s branches country-wide,” stated the Chief Executive. He further stated that “Non-Revenue Water (NRW) is as a key indicator of the efficiency of the utility and the core of Management’s programmes and initiatives. Reducing both commercial and physical losses will result in more revenues and more water available for consumption while reducing the need to invest in new well stations and lowering operating costs.”
The Chief Executive emphasized the need for more employees at all levels to understand the complexity of NRW and to accurately quantify its various components.
Mr. Baksh further stated that the utility is seeking to educate customers country-wide about the importance of reporting leaks to avoid contamination of their water supply and decreased levels of service.
“Education and community outreach will be the focus of our public awareness strategic plan in 2013,” stated Baksh, “we have commenced our Public Education Programme in Linden with school workshops; these will be executed country-wide as well as our “Community Connect” programme which will involve customers interacting with senior GWI operatives with the aim of resolving customer service and operational queries country-wide.”
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