Georgetown: The Guyana Telephone and Telegraph Company (GT&T) has completed the roll-out of its Enhanced Broadband project, at least five months ahead of the original schedule, with the delivery of the fastest and most affordable broadband Internet services to all customers who qualify to receive the service.
The project which was announced in March 2015 was expected to take the entire year to complete, but as of July 31, all eligible customers have been upgraded. This upgrade now gives Guyana one of the most affordable Internet services in the region for the new speeds being delivered. The new high-speed Internet service is now sold in packages of Bronze, Silver and Gold in the range of 1.5 Megabits per second (Mbps) to 10Mbps and is offered to both residential and small business customers.
GT&T’s Interim Chief Executive Officer (CEO) Justin Nedd expressed satisfaction with how quickly the GT&T team executed the project, but said that he is even happier with the overwhelmingly positive customer feedback. “We couldn’t be more thrilled with our customers’ positive reception to our new blazing fast broadband Internet speeds. Coming out of last year, we have adopted an approach to quicken the pace and extent of new and exciting service offerings.
There are so many new and exhilarating developments in mobile communications, broadband, social media, online education, entertainment and other technology-driven applications. We humbly submit that we plan to be the best provider in Guyana for bringing all of these services together for corporate, small business and residential customers, and we plan to fight to earn every customer’s trust and business.
“For our Enhanced Broadband project, we wanted to give something back to customers who have been so loyal to us over the years and this was a perfect way to demonstrate our appreciation. We are thrilled with the response that customers have given us about their upgraded speeds and we hope that new customers will now come and experience Guyana’s fastest and most affordable broadband Internet,” Nedd stated in a press release. He concluded by saying “This is not the last piece of exciting news that you will hear from GT&T in 2015. We plan to keep the energy rolling in the coming weeks and months with our new services, great prices and enhanced offers.’
Thus far, customers have been enthusiastically sharing their positive feedback with GT&T to express their appreciation.
United Nations Development Programme official Lelon Saul, who is a resident of Georgetown, has expressed great satisfaction with the enhanced speed that he now experiences. “Before I received the official letter telling me that my service was upgraded, I had already experienced the difference in the speed and told my friends. My Netflix, browsing, upload and download experience has been nothing short of excellent. My gratitude to GT&T for taking us to the next level… I am a committed GT&T customer.”
Roger Singh, who is a student of the University of Guyana, said that he is now enjoying his upgraded 5Mbps speed. He expressed his deep satisfaction with the download speed and the fact that he can “stream and use multiple devices without buffering”. The comments from both Saul and Singh represent what a broad range of customers have been indicating to GT&T regarding the noticeably substantial speed increases.
GT&T stated that they will continue to upgrade areas that may have not been eligible for the first phase of this Enhanced Broadband Project. Those customers who did not originally qualify for higher speeds because of the locations of their homes received a substantial benefit of a different form – a price cut that slashed their cost in half for their existing speed. Customers can check their eligibility for the increased speeds at http://www.gtt.co.gy/internet-eligibility.cshtml.
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